What happens if my flight is cancelled?


What happens if my flight is cancelled?

What happens if my flight is cancelled?

If your flight is cancelled there are two options available to you to choose from. You can either apply for a refund or change your cancelled flight for free.

How do I apply for a refund?

If you wish to claim a full refund for the cancelled flight, click on the link below, log into your MyRyanair account and follow the steps for a refund.

Click here for a refund

How do I change my cancelled flight? 

Click here to change your flight

Options for Reroute - Passenger can be rerouted in the following order:

1. We will first try to accommodate you on the next available Ryanair flight on the same route. If this option is not available on the same day or next day then then we will try to accommodate you on the next available Ryanair flight from/to a suitable alternative airport within the same country.

 If this isn’t available on the same or next day then;

2. We will accommodate you to your end destination on airlines with whom we have a reciprocal agreement. Our partner airlines include EasyJet, Jet2, Vueling, CityJet, Aer Lingus, Norwegian or Eurowings airlines.

If this option is not available on the same or the next day then;

3. We will accommodate you on any comparable transport alternative to your end destination – for example on a train, bus, airline, car hire. If you are required to exercise this option, you may be advised to rebook flights yourself and submit the receipts to us for reimbursement. 

Passengers must contact us prior to arranging alternative transport. 

What are my care entitlements?

If you choose the option to be re-routed as soon as possible you may be entitled to the following*:

  • meals and refreshments in reasonable relation to the waiting time;
      
  • two telephone calls or e-mails;
       
  • reasonable hotel accommodation where a stay of one or more nights becomes necessary;
       
  • reasonable transport between the airport and place of accommodation (hotel or other).

*Please note that the above care entitlements are not applicable should you choose to be re-routed at a later date at your convenience or if you choose to get a refund.

Please click here for more information on EU Regulation (EC) No. 261/2004.

Customers who wish to submit a travel/transport/refreshments expense/compensation claim following a flight cancellation or delay over 3 hours on arrival can click here to access the EU261 claim form.

If you were notified of a flight cancellation more than 14 days in advance of your scheduled departure date, you are not entitled to EU261 compensation.